Insurance service should remain clear after coverage begins. Use this center to organize policy changes, claims questions, certificates, and review requests.
Common policy service requests
Policy changes
Share updated drivers, vehicles, locations, mortgagees, equipment, operations, or other details that may affect coverage.
Certificates
Provide the certificate holder, address, project reference, required wording, and the date the certificate is needed.
Claims guidance
Organize the date, location, people involved, photos, urgent safety concerns, and available policy information.
Coverage reviews
Review changes in property values, household members, vehicles, contracts, payroll, revenue, or operations.
Before requesting a policy change
Send complete and accurate details, but do not assume a request has changed coverage. A policy change becomes effective only after it is accepted and confirmed by the appropriate insurer or authorized representative.
- Include the named insured and policy number when available.
- State the requested effective date and the reason for the change.
- Attach supporting documents such as contracts, registrations, appraisals, or lender instructions.
- Review the issued endorsement or confirmation for accuracy.
Time-sensitive situations
Claims, cancellations, payment deadlines, expiring certificates, and closing requirements can be time sensitive. Contact the insurer directly when the policy instructs you to do so, and use emergency services when health, safety, property, or the public is at immediate risk.
