After a loss, focus first on safety and preventing additional damage. Then notify the appropriate insurer using the claim instructions in your policy documents.
Immediate priorities after a loss
- Call emergency services when anyone is injured, a crime may have occurred, or conditions remain dangerous.
- Take reasonable steps to prevent further damage when it is safe, without making permanent repairs before guidance.
- Document the scene with photos, video, dates, contact details, receipts, and a written timeline.
- Report the claim promptly to the insurer and preserve damaged property when reasonably possible.
Information that may help
- Named insured, policy number, and preferred contact information
- Date, time, location, and description of what happened
- Names and contact details for involved people and witnesses
- Police, fire, incident, or other official report numbers
- Photos, videos, inventories, estimates, invoices, and emergency-repair receipts
How Rising Path can assist
We can help locate policy and carrier contact information, explain the general claim process, and help you organize questions. The insurer and assigned adjuster investigate the facts and make coverage and settlement decisions under the policy.
